Customer Service

Companies provide their customers with a set of complementary services so that they will obtain products in the right place at the right time, ensuring its appropriate use and maintaining their adherence to the company.

At AG TPA we consider that Customer Services are an essential tool to gain the clients’ loyalty and maintain their adherence. This is the reason why we align to the strategies and quality objectives drawn by the companies who select us, in order to provide the set of services that they request and on their behalf. That is how we become an efficient source of communication between the needs, objectives and expectations of the hiring company and the ones of the end user or customer.

Our Products and Services

  • 1. Call Center

    At AG TPA we provide different alternatives to assist the customers of the companies who select us, through our own Call Centers or through the outsourcing of the service.

    Our Call Centers are equipped with top of the line technology and professionals who were selected to provide cordial and effective treatment while managing the requests of the customers, at a national and international level.

    Approach

    The outsourcing of customer services optimizes the operations of the companies who choose us, in the following situations:

    • Save money:: When businesses reach a significant volume of phone calls, providing customers with services, might involve the following: an investment outlay in new equipments, systems, customer care departments, software development and would also require an adequate physical space where to develop those activities.
    • Significant Growth: The launching a new product or any other important event might generate a large volume of calls from customers. By the outsourcing of these operations, the companies who selected us may avoid hiring new employees or investing in hardware upgrades.
    • Variable Volume: Call volume is relatively constant for companies who grow at a steady pace and can plan and budget the costs of customer care. But businesses that develop with a variable dynamic and might suffer constant changes are unable to plan or forecast call volume that is why an informational, outsourced claims center solves the unpredictability of the activity.

  • 2. Services for Insurance Companies

    In addition to Customer Service, teams at AG TPA specialize in claims management for all types of insurance programs. This is how AG TPA provides comprehensive advice to the customers of our clients.